Privacy Policy & Terms and Conditions | Get Solar Help, Inc.

Privacy Policy & Terms and Conditions

Last Updated: April 23, 2025

Effective Date: April 23, 2025

1. Introduction

These Terms and Conditions and Privacy Policy apply to all services and websites owned and operated by Get Solar Help, Inc. ("we", "us", or "our"), including but not limited to:

By using our website or submitting a request for assistance or donations, you agree to the terms set forth in this document.

To request removal of data or to manage your privacy settings, submit your request through our contact form or by emailing us.

Mailing Address: Get Solar Help, Inc., 3260 Cheryl Ln, Tracy, CA 95376

Contact Email: [email protected]

2. Information We Collect
  • Personal Information: Name, email, phone number, and any information you include in your request form.
  • Donation and Supporter Information: If you choose to support our mission, we may collect mailing addresses, donor preferences, and related information.
  • Usage Data: Cookies, browser information, and analytics related to your use of our website.
  • Communications: Emails, messages, and correspondence between you and Get Solar Help, Inc.
3. Energy Usage Data

If you authorize us to review your solar system data, utility bills, or related energy information, we will only use this information to review your case, understand your situation, or determine assistance eligibility. All such data is kept confidential and is never sold.

4. Data Retention Policy

We retain records for compliance, program reporting, and nonprofit audit requirements for a minimum of 3 years or as required by law.

You may request deletion of your data unless retention is required for legal, regulatory, or recordkeeping purposes.

5. Payment & Refund Policy
Donations:

Donations and contributions to Get Solar Help, Inc. are charitable gifts and are generally non-refundable, except in cases of processing error or where required by law.

Donor Privacy:

Donor information is kept confidential and is not sold. We may use donor information for acknowledgments, required receipts, and internal reporting, consistent with nonprofit best practices.

6. Dispute Resolution & Governing Law
  • We encourage you to contact us first with any concern so we can attempt to resolve it informally and in good faith.
  • Any legal actions arising from your use of this website or these terms shall be governed by the laws of the State of California, without regard to conflict of law rules.
7. Acceptance of Terms

By using our website, submitting any form, or communicating with Get Solar Help, Inc., you acknowledge that you have read and agree to this Privacy Policy and these Terms and Conditions.

8. Additional Compliance Notes
  • We aim to align with applicable privacy laws, including the spirit of the California Consumer Privacy Act (CCPA) and GDPR where relevant.
  • We do not sell Personal Information.
  • For data or compliance questions, email [email protected].